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Teams365 Blog

Daily tips, tools and blog posts for leaders and their teams. Daily posts since January 2014. The Teams365 blog is brought to you by Jennifer Britton, founder of Potentials Realized, and author of Effective Group Coaching and From One to Many: Best Practices for Team and Group Coaching.

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TEAMS365 #2242 – More differences when working remote – Part 2

2/19/2020

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Yesterday’s Teams365 post explored four key differences when working remote – Autonomy, Skills, Connections with others and the Matrix.

In today’s post, I wanted to share four additional differences when working remote – focus, motivation, and inner drive, to relationship building and visibility.

In general, many things get magnified in the remote space – from clarity, or lack of clarity, around communication, processes, roles, goals; to what we actually see on the screen. This means that we may need to be more intentional in sharing information, checking assumptions and confirming that our messages were understood in the way they were communicated.

Motivation - When working remotely, a lot of us need to rely on our own inner motivation and self-direction to get things done. For those who like to work autonomously, it’s great! Being clear on what we need to excel as a team member, leader or business owner is key.

As I wrote yesterday, “No person is an island” and we do want to make sure we are clear on our strengths, and style preferences. It’s also key to note that when we over leverage our strengths, that they can become a blind spot. In the remote space this may mean that they get over magnified. So, if I have a love of learning I may keep learning, rather than getting work done. What are the strengths you are able to leverage? What’s important about your work? What drives you? What do you need to be aware of in case it gets over magnified?

For more on Motivation and Remote Work, check out some of the episodes of the Remote Pathways Podcast. 

You’ll also want to check out Week 6 of the 52 Weeks of Remote Work.

What is important for you about motivation in the remote space?

Context - One of the major challenges in the remote space is that we see each other usually only through the small window of the screen. As I write in Effective Virtual Conversations, a great activity to undertake is “what’s outside your screen”? What can we do to share more about the context of our work? That might include:
  • Sharing a little more about your desk
  • Sharing what’s outside your window
  • Talking about what is a priority in your work
  • Sharing more about the way work is done, or preferences are in your location (especially if you are a virtual team)

What context pieces are important to share?

Visibility and proactivity - Visibility and proactivity is key in the remote space. Some remote workers feel that their careers get stuck because they aren’t visible like those in an office space. I would invite a perspective that visibility is less about where you are, but how you approach work. What are you doing to be visible, to bring people together, to connect with peers and other stakeholders, to be proactive in connecting on a regular basis with your boss and team?

Regular co-working sessions may provide an opportunity for learning more and connecting with your peers, as well as hearing what you are working on. These sessions may run for an hour, half day or more. 

What is important for you to explore around visibility? What do you need to be more proactive about?

Focus - For many remote workers, productivity can actually increase when moving to work in the remote space. A study by Stanford Business School, headed by Professor Nicholas Bloom found a 13% increase in productivity by those who WFH (Work From Home). You will find a copy of the original publication here at Prof. Bloom’s site.
 
For another interesting article on the same topic check out Scott Mautz’s Inc article.

Even though there are differences with remote work, it’s still important to focus in on the basics of high performance. Be sure to check out the posts I have written on the Six Factors of High Performing Teams. How are we being clear about the ROLES, GOALS, PRACTICES of our work, in addition to connecting in with our vision and mandate, and being clear bout what success will look like?

Tomorrow, we’ll explore another remote working ingredient for success – managing boundaries!

See you then,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2241 – What’s different when working remote?

2/18/2020

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​For the last few months, I’ve been enjoying the creative process of bringing my focus on remote work out into the wider world via the Remote Pathways Podcast. If you haven’t stopped by for a listen, please do! You can listen in here.

​In the Remote Pathways Podcast we explore the people, places and practices of remote work today. The podcast spans the ecosystem of remote work, which I bring to life via the Digital Dozen™, twelve different types of remote workers. From those who are attached to, and lead, larger corporate teams in the business sector, to solopreneurs, those who Work From Anywhere, mobile Sales Professionals, as well as project managers who lead global teams. Remote work has never been so diverse.

Regardless of the differences to the type of work we do, most of us experience similar challenges. I say this with confidence, as over the last three decades I have worn many of the different hats in inhabiting a variety of roles in working the remote, mobile and virtual space.

Today’s blog post explores eight differences when working in the remote space. Consider how these impact you:

Autonomy - The paradigm of leadership when managing a remote team needs to change from an older model of control and micro-management, to one which empowers and coaches. With team members potentially multiple time zones away, and sometimes a lengthy plane ride, as leaders we need to shift our role to one of liaison, trouble-shooter and empowerer. Our team members are the ones “on the ground” with the expertise we will never have in our parachute meetings with them. What are you doing to shift the way you lead and empower your team?

Skills - Related to the shift in formal leadership, remote teams benefit when an emphasis is placed on building and equipping all team members with skills in leadership, teamwork etc. everyone on a remote team will benefit from skills in communication, decision making,  prioritization, not just the formal leader. What are you doing to equip all your team members with skills?

Connections with others - I recently hosted a community call I entitled “No person is an island”. In Effective Virtual Conversations, I started writing about the importance of remote workers being intentional in exploring what their connections are with others. In a team-based context, the work I am doing, or not, may have a significant impact on a team member half a world away.
With this in mind, it’s important that team members do get a regular opportunity to spend time with each other – formally in meetings and possibly informally in virtual co-working sessions. Building in processes in meetings and systems to help team members see the connection between their work, boosts productivity and engagement.

What are you doing to create formal and informal virtual work events to connect and collaborate?

The Matrix -  In a remote work situation it’s likely that team members may be part of multiple teams. This has implications around being very clear around roles, goals and priorities, as well as making sure that team culture is strong. If I am a member of the Toronto team, and also a special projects team, am I clear about the differences in team culture, and priorities? Spending time as a remote team clarifying how you want to work together is an essential part of high performance. I share more about this in part 3 of Effective Virtual Conversations.

There are many other differences which exist from motivation, and inner drive, to relationship building and visibility. I’ll be sure to address some of these other important distinctions in tomorrow’s post.

Looking for support to shift you in working remote? Let's set up a time to connect and discuss  your coaching, or team development needs around remote working.  Email or phone.

Best,
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2240 – Effective Virtual Conversations Tip #132: Matrix Tip

2/17/2020

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This week’s Effective Virtual Conversations Tip is a matrix working tip, getting you as a team, or partnership to explore the question “What’s the priority?”.

With matrix work and membership of multiple teams become the norm in today’s workspace, it can be important to focus on WHAT’S the PRIORITY?

Are you taking time as a team to discuss what your priorities are?

Are you holding three-way meetings so that team members can learn more about the bigger picture and landscape of the multiple teams they are part of?

As a leader, are you communicating the WHY, or what’s important about the bigger picture of work?

Prioritization is a critical skill set for most remote workers. It may also involve some negotiation when multiple priorities show up on our desk (think – almost every day!).

The challenge is that balancing multiple priorities for two parties who don’t usually connect. This is where getting into the practice of holding quarterly or regular meetings with the matrix teams or leaders can be of benefit. Widening the understanding of what people are working on, can help sensitize thinking, as well as help with weighing in on priorities.

A reminder of the different prioritization tools we might leverage –
  • Covey’s Urgent/Important Matrix
  • To Do and Not To Do List
  • Strategic Issues Mapping

I’ve covered many of these tools in past Teams365 blog posts. Many of these tools can also be found in Section 4 of PlanDoTrack.

Enjoy!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2239 – Weekly Roundup: Remote Work Success, Remote Conversation Starters, Calibration

2/16/2020

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Welcome back to another Sunday weekly round up. This week we continued our focus on remote work and relationships. If you missed a post this week, do take a look at:
  • Saturday’s Weekly Journaling Prompt around Support
  • Friday’s post taking a look at what organizations can do to create remote working success
  • Thursday’s Team Building Tip on Calibration
  • Wednesday’s post about the Remote Working Myth that Remote Does Not Mean Disconnected
  • Tuesday’s post around 5 Conversation Starters in the Remote Space
  • Monday’s Effective Virtual Conversations Tip on What’s Outside My Window?

Enjoy the rest of your weekend!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2238 – Weekly Journaling Prompt 87

2/15/2020

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“The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”
― Ralph Waldo Emerson

For most of us in today’s world we work through a variety of relationships. Even if we work remote, it’s likely that we are part of a number of collaborations. Usually we think about what we can get from others. In today’s weekly journaling prompt, it flips it around to get you to think about the question “I have supported…..”.

Questions you might want to think about today are:
Who have you supported?
How have you supported?
What has your support meant?
What was possible because of your support?

Each Saturday I provide a different Weekly Journaling Prompt, getting you to think about, and write about, a different question.

What’s important for you to note today about support?

Enjoy your reflections!
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2237 – #Flashback Friday – Setting Yourself Up For Remote Working Success: As An Organization

2/14/2020

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​As an increasing number of people are moving to remote working conditions, what are the things you can do to set yourself up for remote working success?

​Let’s take a look back at Teams365 #2066. Here’s what I wrote in that post from earlier last year:

A tipping point around remote work seems to be starting to occur - with more and more organizations realizing that a key part of the talent equation is more flexible working arrangements. With large and small companies embracing remote work arrangements, we are seeing very compelling research and data around how remote work can support employee engagement and productivity. Read about what Craig Thornton of Telus shared recently about how remote work benefits both employer and employee.

This was a focus of my 2017 writing in my book Effective Virtual Conversations and continues to be a significant part of the work I am focusing on with teams and organizations today.

As someone who has supported remote workers and teams for several decades now, it’s great to see the tide turn again back to putting the flexibility in workers’ hands.

Today’s post and tomorrow’s post will explore what organizations and teams will want to do in setting themselves up for remote work success this fall.

Today’s post looks at it from the macro, organizational level. Tomorrow’s post will look at it from the employee’s perspective.
​
Four things organizations will want to ensure they do, are:

1. Specify expectations around work output and quality. What gets measured in any work space should be the work output. Unfortunately, what often gets equated with success is how much time goes into making something happen. In the remote space, the success unit is OUTPUT.

Therefore, consider questions such as: What will success look like with work output for each employee? What are the expectations in terms of work, use of materials, security etc.?

2. Provide connection with the office and other team members. Collaboration is just as important – and sometimes even more so – in the remote space. Be sure to spend time focusing in on orienting people across the organization and provide virtual events so people can get together. Invest in remote team development. How are you connecting people formally and informally?

Beyond meetings, are there virtual events people can join – lunch and learns; co-working opportunities etc.?

3. Adopt the mantra that “out of sight does not mean out of mind”. One of the pitfalls to the transition to a remote work environment is that people can feel that they are not connected. Out of sight does not mean out of mind. Look at how you communicate and value connection and teamwork. Think about how communication and meetings can become more intentional and focused. Think about how you are bringing people together and connecting them with the communication which is needed.

4. Provide the tools and resources to make this happen. The transition to working remote arrangements takes time. It also requires a mind shift in many instances. What tools and resources are needed? What changes in the way you work is required?

For more tips on working remote be sure to check out my 2017 book Effective Virtual Conversations. Part 1 focuses on the ecosystem of the virtual space where conversations take place (from education to coaching to teams), Part 2 explores HOW you can work more effectively (meetings, program design etc.), and Part 3 focuses on virtual leadership, and virtual teams in the remote space.

What can you be doing to set yourself up for remote working success?

Best wishes, 
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2236 – Team Building Tip 274: Calibration

2/13/2020

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This week’s Team Building Tip gets you thinking about the notion of CALIBRATE.

The Oxford Dictionary defines calibrate as “adjust (experimental results) to take external factors into account or to allow comparison with other data.”

As you look across your team, work or processes right now, what are the things that might need to be calibrated or adjusted, given changes in the context?

What are the things you need to dial up and dial down?

Doing a regular scan of the context in which you operate is a key skill set. This is all part of strategic thinking, which is an important skill set for leaders today. As the University of Florida’s Training writes, “To think strategically means to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there. It means anticipating opportunities and challenges and utilizing that knowledge to guide the organization.” (http://training.hr.ufl.edu/resources/LeadershipToolkit/job_aids/strategic_thinking.pdf)

What is important about developing strategic thinking skills as a team?

What are the things you want to pay attention to as a team?

For more on the topic of strategic thinking, please check out these posts:
  • 4 Ways to Improve Your Strategic Thinking Skills
  • 5 Areas CMOE Suggests You Focus On To Improve Your Strategic Thinking Skills 
  • Check out the questions you might use as part of the reflective cycle of strategic thinking in this article from Terina Allen here.

As you think strategically, you may start to notice those items you need to CALIBRATE. What needs an adjustment?

Have a great day!
​Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2235 – Remote Work Myth - Remote Does Not Equal Disconnected

2/12/2020

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As a speaker I am often asked to speak about remote work. In my presentations I like to share a little more about the pitfalls and opportunities around remote work. I also like to explore some of the myths which exist around remote work. One of the favorite ones I like to talk about is the myth that remote does not equal disconnected.

We might fall into the trap of thinking that those that work remote are more distant and even disconnected. In fact, remote working success requires that we are tied onto others and working in tandem.

Three skill sets are required for remote working success today – curiosity, connection and looking beyond the screen. Let’s look at each in turn:

Curiosity
Being curious and open to learning is a key part of remote working success. Part of adopting curiosity as a mindset is remaining open to not knowing the complete picture. When we “think we know” what the context and world of our remote working colleagues is, we may start making assumptions that are unfounded.

Part of developing more curiosity in our remote work involves LISTENING more, asking more questions and being open to learn. It also involves being open to being challenged on your own biases.
  • What are the things you want to learn more about?
  • What are the things you want to ask more questions about?
  • What don’t you know?

Connection
Connection is part of the 5 Cs I often talk about in my presentations. Connection with those you work with takes place on multiple levels -

#1 - Making a strong connection with the people you work with.
We know that relationships can play as important a role as driving for results. What are you doing to get to know the people you work with? Their preferences around work, communication, decision making etc.?

#2 - Connecting your work with others on the remote team.
How does everyone’s work fit together? What elements impact and connect in with each other? There is a fallacy that we work isolation, when in fact for many remote projects the pieces do fit together. Spend some time mapping out the way your work connects.

#3 - What is the connection between your values and behaviors? Our behaviors are magnified in the remote space. What do people see when they are with you? Are your values being clearly communicated? What needs an adjustment?

Looking Beyond The Screen
In order to create remote working success and relationships, it’s important that we look beyond the screen. Our window to remote work is often the frame of the screen we see. What is outside of the screen? What’s important to note about the context in which people are operating? While it may seem disconnected from your work, in fact, it’s often an integral part.
In order to look beyond the screen, consider:
  • Having a dialogue (two-way conversation) about how you see your work fitting together and synergizing
  • How your work does, or does not align
  • What your priorities are
  • What are the events that are happening outside your window that are having an impact immediately and strategically?
 
Remote does not mean disconnected. What is the reframe you want to undertake?

Best wishes,
Jennifer
Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2234 – 5 Conversation Starters in the Remote Space

2/11/2020

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This month we’re looking at building relationships in the workspace. Whether it’s meeting colleagues half a world away or getting to know new team members who you can’t see every day, today’s post gets you thinking about, and using, five conversation starters in the remote space. These can be useful to combine together if you are creating more of a focus for team members to meet with each other and learn about each other’s work. As I write “Remote does not mean disconnected!”. Remote team members are often surprized to see just how connected their work really is.


Tell me a little more about your role and what you focus on? (another reframe may be – Tell me a little more about your work?)

It’s likely that this question will take you in the broad landscape of what someone does. It can be useful to hear what they do, where they are based, what they are responsible for. Are they part of a local office that you can’t see, or do they work from home? Are they part of just your team or multiple matrix teams? What are the major items they are responsible for?

Tell me a little more about your priorities right now?

This question helps get at what their priorities are. In the remote space, it’s easy to think that everyone is working on the same projects that we are, when in fact, they may have two or three other priorities ahead of ours.

How do you see our roles fitting together?

This question may be a “door opener” to your peer asking you questions about your work and what you do. It may also help to clarify the intersection points of your work. The value of having regular conversations and talking about what you do is that you may start seeing even more connections together than you did in isolation.

What type of communication is going to work for you?

This question helps to create a proactive approach to teamwork. The support needed, and valued, by each team member may be different.

Asking how you can support others in their work can surface a discussion around strengths, preferences, and how each team member is unique. If you know that someone puts an emphasis on brevity and timeliness, your response can adapt. It may mean short bullet form emails, specific to the task, rather than long winded emails which ask questions about how people are doing as in the case of another team member who values relationships, inquiry and a slower pace.

Beyond this, you will likely hear about the varying channel preferences people have and the frequency people will value.

What should I know about your work context and preferences?

In the remote space our team may be “on” 24 hours a day, 7 days a week (24/7). Understanding how people work, where they work and what their context is critical for communication, workflow and also prioritization. If you know that someone is only in the office two days a week you can prioritize accordingly. If you understand that a colleague’s work hours don’t intersect with yours, you will be able to adjust WHEN you send info – i.e. at the end of your day so they can work on it during their work day and have it back to you by the time you get back online the next morning.

How can I support your work?
​
Even if you aren’t seeing each other every day, or working physically side-by-side, collaboration and reciprocity still exists. Find out what you each can do for each other. Maybe they have specialized skills and experience you can learn from, maybe there are process tools they are really good at. What supports can you offer each other?

I hope that you will start to incorporate some of these questions as you move forward with your conversations and relationship building. What time are you earmarking for conversations this week?

Warm wishes, 
Jennifer
​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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TEAMS365 #2233 – Effective Virtual Conversations Tip #131: What’s outside your window?

2/10/2020

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It’s time for another Monday Effective Virtual Conversations Tip, with this week getting you to think about, and ask your remote work colleagues about, What’s Outside your Window?

The landscape of work today is amazing. From those who WFA – Work From Anywhere, to those who go to a traditional office with walls, to those who go to an office but are in a hotelling space. The “What’s Outside your Window” may take people to a window that looks outside, or a window that looks out of their conference room.

In the digital space we only have a very small window into the world of our colleagues. Helping to expand that window is key in terms of getting a sense of their context, as well as the reality of the workspace.

When I published Effective Virtual Conversations back in 2017, I had been using this quick introductory exercise of asking “What’s outside your window?” for several years. Now many more years later upon asking group after group, I’m still amazed by how this simple question creates new connections and a new energy to our remote work.

Recently I’ve had people join us from planes, and trains, and of course their office. Technology has made mobile conversations part of the everyday experience for some, and for others still something that is “out there”. Regardless of where you are, my guess is we have a type of support that could help you further augment your conversations. Consider joining me for the next Virtual Facilitation Essentials program, which kicks off in about 10 days (and starts with new groups every few months). We’ll be taking a deeper look at some of the “Bells and Whistles” you can be incorporating into your work.
​
Enjoy!
​Jennifer Britton
Potentials Realized | Coaching Team Leaders | Remote Pathways Podcast
Team and Leadership Development | Coaching | Everything DiSC
Phone (416)996-8326

Get your planning on with the PlanDoTrack Workbook and Planner or Coaching Business Builder
Looking to enhance your virtual conversations? Webinars? Pick up a copy of Effective Virtual Conversations at Amazon.
Check out upcoming programs on our calendar!
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    Author


    Jennifer Britton - Known for her writing and work in the areas of remote and virtual teamwork, leadership, team and group coaching, Jenn is the founder of Potentials Realized, and a former team leader with global organizations including the UN. She is passionate about helping teams and organizations to do their best work. Potentials Realized is a performance improvement company providing training, coaching and facilitation services. We specialize in support to virtual teams, remote work, and virtual facilitation, in addition to our award-winning coaching  and program design services.

    Visit our on-demand courses for team leaders and team members here.

    All blog posts are Copyright 2014-2022.  Jennifer Britton, All Rights Reserved.


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